Privacy Policy

Effective Date: 1st August 2024

Who We Are

Al Mekshah is a luxury watch retailer committed to providing high-quality timepieces and exceptional customer service. Our website address is: https://almekshah.ae/.

Information We Collect and Why We Collect It

Personal Data:

When You Make a Purchase: We collect personal details such as your name, email address, phone number, shipping address, and payment information to process and fulfill your orders.
When You Create an Account: We collect the same information as above to manage your account and provide a personalized shopping experience.
When You Contact Us: We collect information you provide when you reach out to our customer service team to respond to your inquiries and provide assistance.

Usage Data:

Analytics: We collect data on how you interact with our website, including IP address, browser type, pages visited, and time spent on the site, to understand and improve user experience and website performance.
Cookies: We use cookies and similar technologies to track user activity, remember preferences, and analyze site usage.

How We Use Your Information

Order Processing: To process and fulfill your orders, including managing payments, shipping, and customer notifications.
Customer Service: To respond to inquiries, resolve issues, and provide support.
Marketing: With your consent, to send promotional communications and updates about our products and services. You can opt out of marketing emails at any time.
Website Improvement: To analyze user behavior, enhance website functionality, and improve overall user experience.

How We Protect Your Information

We implement robust security measures to safeguard your personal information, including encryption, secure servers, and regular security assessments. While we strive to protect your data, no online transmission or storage method is completely secure.

Who We Share Your Data With

Service Providers: We may share your information with third-party service providers who assist with order processing, payment handling, and delivery. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required to comply with legal obligations or to protect our rights and the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

How Long We Retain Your Data

Personal Data: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, such as processing orders and providing customer service. Data retention periods may also be influenced by legal and regulatory requirements.
Usage Data: Analytics and usage data are retained for as long as necessary to analyze trends and improve website performance, typically up to 26 months.

Your Rights

Access and Correction: You have the right to access and update your personal information. This can be done through your account or by contacting us directly.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in the emails or by contacting us.
Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Al Mekshah

Address
Alserkal Avenue , unit #56 – 56 Street – Al Quoz
Dubai – United Arab Emirates

Email
sales@almekshah.ae

Telephone
+971 504587778